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Core Pillars of People-Centric Care

Putting You at the Heart of Health

PROMISE is a non profit people centric think – tank aiming to address various challenges facing healthcare professionals including their mental wellness, education and dignity to realise the vision of a healthy India

At Promise, we believe that true wellness starts by listening. Our People-Centric Health Care Initiative is born from a simple but powerful realization: medicine is most effective when it treats the person, not just the symptom.

We are redefining the healthcare experience by moving away from clinical jargon and rigid systems toward a model built on partnership, transparency and empathy.

Core Pillars of People-Centric Care

Shared Decision-Making

Rather than a top-down approach where doctors dictate treatment, this initiative empowers patients as partners.

Plain Language: Providing medical information without jargon so patients truly understand their options.

Goal Alignment: Ensuring treatment plans match the patient’s lifestyle and personal values (e.g., prioritizing mobility over a longer, more invasive recovery).

Digital Accessibility & Transparency

Technology should bridge the gap between providers and the community, not create a barrier.

Unified Health Records: Giving patients full, real-time access to their own data via secure portals.

Telehealth Integration: Reducing the "distance barrier" for rural or elderly populations through remote monitoring and virtual consultations.

Holistic Support Systems

Health is rarely just about biology; it’s about environment and support.

Mental Health Integration: Treating mental and physical health as a single, intertwined path.

Social Determinants: Addressing external factors like housing, nutrition, and transportation that affect a patient's ability to stay healthy.

Key Strategic Pillars

Empowerment through Transparency: Providing patients with full, jargon-free access to their medical data and costs.
Holistic Wellness: Integrating mental health, nutrition, and social support rather than just treating physical symptoms.
Seamless Accessibility: Utilizing telehealth and mobile clinics to bring care to the person, reducing the barriers of time and distance.

Dr. Pallavi Prasad

Consultant Gynaecologist
<br Obstetrics, Gynecology, Women’s Health

Dr. Pallavi Prasad is a Consultant Gynaecologist working in Delhi NCR since the last 19 years and is presently with HCL Healthcare, Noida.

Dr. Pitbaran Chakraborty

Professor of Physiology (Retd.) Physiology, Medical Education, Healthcare Management, Health Policy

Passed MBBS from Calcutta National Medical College of Calcutta University in 1983. Stood first in the University Exam of DMRT and second in MS (Anatomy). Was in WBMES since 2000...

Passed MBBS from Calcutta National Medical College of Calcutta University in 1983. Stood first in the University Exam of DMRT and second in MS (Anatomy). Was in WBMES since 2000 and became Professor of Anatomy in 2012. Worked as MSVP in Calcutta National Medical College for more than 4 years. Served as Founder-Principal of Purulia Government Medical College and subsequently as Principal of NRS Medical College. Retired from government service in February 2025, bringing a total of 13 years of administrative experience.

Profile Summary: A seasoned medical professional with over 35 years of experience in clinical medicine, emergency care, sports medicine, occupational health, and healthcare management. Specialized in designing and overseeing corporate health programs with a focus on preventive care and cost-effective medical strategies. Trusted advisor and consultant to some of the largest tea and corporate groups in India, with extensive experience in health policy formulation, executive wellness, and more.

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Dr. Arvind Kumar Anand

Consultant Physician, Former Head of Medical Services (ITI Hospital, Mankapur)

Diabetes & Metabolic Disorders, Medico-Legal Advisory, Community Health, Preventive Medicine

Dr. Pankaj Arora received his early education from St. Xavier's Durgapur & Calcutta. A graduate from Calcutta National Medical College, Calcutta, he is post graduate in Medicolegal sciences and certified by BMJ & Cardiff University...

Dr. Pankaj Arora received his early education from St. Xavier's Durgapur & Calcutta. A graduate from Calcutta National Medical College, Calcutta, he is post graduate in Medicolegal sciences and certified by BMJ & Cardiff University in Diabetes Research Education. As former Head of Medical Services (ITI Hospital, Mankapur, where he served for over 3 decades, Dr. Arora was known for compassionate patient care and balanced clinical judgment. His areas of special interest are Diabetes & Metabolic Disorders and Medico-Legal Advisory. He is passionate about community health awareness and preventive medicine. Dr. Arora is a Consultant physician having an independent private practice in Dehradun..

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Dr. Arti Sood

Pediatrician and Neonatologist Pediatrics, Neonatology

Pediatrician and Neonatologist with 40+ years of experience. A graduate and post graduate from Calcutta University,...

Pediatrician and Neonatologist with 40+ years of experience. A graduate and post graduate from Calcutta University, she is since working as consultant Pediatrician in New Delhi. She has been attached to several schools and hospitals as well as with the Govt. of NCT of Delhi.

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Dr. Anjum Soni

Medical Doctor, International Committee of the Red Cross (ICRC) Primary Health Care, Programme Implementation, Disaster Response, First Aid Training

Dr. Anjum Soni is a medical doctor with experience in primary health care service delivery and programme implementation in remote rural areas, in coordinating health projects & programmes for non- government organisations (NGO's)...

Dr. Anjum Soni is a medical doctor with experience in primary health care service delivery and programme implementation in remote rural areas, in coordinating health projects & programmes for non- government organisations (NGO's) and with international organisations. Over the past fifteen years worked with the International Committee of the Red Cross (ICRC) supporting primary health care services, first aid training, emergency medical training, disaster response training in collaboration with key stakeholder institutions. Also has experience of working as staff health focal point for the ICRC.

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Dr. Debasish Sengupta

Chief Medical Officer, Amalgamated Plantations Pvt Ltd. (APPL -A Tata Enterprise),

Occupational Health, Healthcare Administration, Community Health

Dr. Debasish Sengupta MBBS, PGPN is the Chief Medical Officer, Amalgamated Plantations Pvt Ltd. (APPL -A Tata Enterprise). He is posted at the Referral Hospital & Research Centre, Chabua, ...

Dr. Debasish Sengupta MBBS, PGPN is the Chief Medical Officer, Amalgamated Plantations Pvt Ltd. (APPL -A Tata Enterprise). He is posted at the Referral Hospital & Research Centre, Chabua, Assam. Dr. Sengupta is charged with the responsibility of looking after the 25 Tea Estate Hospitals of Assam & West Bengal, which caters for a tea estate population of approx 1.5 lacs through 26 hospitals & 20 dispensaries having approx 1000 beds. He has experience of more than 2 decades in the field.

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Dr. Krishnendu Das Gupta

Retired Chief of Medical Services, HOD (Med), HQ, Coal India Limited, Kolkata,

General Medicine, Healthcare Administration

Dr. Krishnendu Dasgupta,Retired Chief of Medical Services, HOD (Med), HQ, Coal India Limited, Kolkata, Worked as a clinician and administrator of different subsidiaries of CIL, for 34 years.)...

Dr. Krishnendu Dasgupta,Retired Chief of Medical Services, HOD (Med), HQ, Coal India Limited, Kolkata, Worked as a clinician and administrator of different subsidiaries of CIL, for 34 years.

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Ms. Ritu

Social Development Sector Professional

Public Health, Social Development, Women Empowerment

Ms. Ritu is a seasoned Public Health Specialist with a rich and multidisciplinary academic background. She holds a Master's degree in Public Health from Tsinghua University, Beijing, an MBA in Project Management, and an M.A. in Political Science, and is...

Ms. Ritu is a seasoned Public Health Specialist with a rich and multidisciplinary academic background. She holds a Master's degree in Public Health from Tsinghua University, Beijing, an MBA in Project Management, and an M.A. in Political Science, and is presently pursuing her Ph.D. from Nagpur University, India. With over 17 years of experience in the humanitarian, NGO, and IT sectors, she has demonstrated exceptional leadership in designing, implementing, and monitoring large-scale, community-based public health and women empowerment initiatives. During her tenure as Project Coordinator at the Indian Red Cross Society, National Headquarters, New Delhi (auxiliary to the Ministry of Health & Family Welfare), she managed national-level public health and volunteer programs across multiple states. Her work covered HIV/AIDS prevention, tuberculosis and malaria control, measles vaccination, and youth engagement. She also developed institutional linkages with the Ministry of Health and Family Welfare and the National Health Mission, contributing to policy advocacy and capacity building.

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We commit to nurture an enabling environment for people-centric healthcare, foster broad based medical education & suggest innovative solutions and policies to realize the dream of Healthy India.

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